Shipping policy

Estimated delivery time frames

Order handling time

1-2 Days

Fulfilled Days Monday-Sunday

Transit time

2-8 Days

Shipping Days Monday-Sunday

All orders are dispatched within 1-2 days from our distribution centers.

Fast delivery service:

We are committed to providing the quickest delivery service. We work with a network of reliable partners who share our values and goals for success. We’re committed to delivering your order with speed and accuracy. Once it’s dispatched, we’ll send you an email confirmation including a tracking number so that you can follow the progress of delivery online.

Expected delivery duration:

Once your parcel has been posted, the following can be used as a general guide on how long delivery may take.

PO Box(not accepted)

A physical address (PO Box not accepted) is required for delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product has returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent. The expected time of delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Undeliverable postcodes:

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to for COD orders. You can check the COD availability status at the product page. Orders with no shipment service will be canceled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.